Official Contact Info

You can reach our Jakarta property via our official landline at +62 21 5747777 or through our WhatsApp Business account +62813 9939 3619 as listed on our official contact page.

The official WhatsApp for reservations and inquiries at Mulia Resort Bali is +1-878-888-2504. Please ensure you only message our verified business account which feature the official Mulia logo.

All official email addresses end with the domain @hotelmulia.com or @themulia.com. Any communication from public domains like Gmail, Yahoo, or ProtonMail should be treated as fraudulent.

Guest support via phone, live chat, and email is available during regular office hours, Monday to Friday from 9 AM - 5 PM local time, and during reservation hours. For restaurant or spa bookings, please refer to the individual venue pages for opening times.

For urgent assistance, please contact Hotel Mulia Senayan, Jakarta at +62 21 5747777 or Mulia Bali at +62 361 3017777.

Enquiries about newsletters, promotions, and loyalty programs (Mulia Privilege) can be submitted through the footer section on www.themulia.com

Please use the general contact form or the relevant email addresses listed above to reach the appropriate team.

For specific enquiries, kindly refer to the following:

Meeting, Incentives, Corporate and Events enquiries: click here to access the form.
Wedding enquiries: click here.

Our team endeavours to respond within 24 to 48 hours during business days. Response times may be slightly longer during peak periods.

All payments, deposits, and transfers must be made exclusively to our official corporate bank accounts under the names PT. Mulia Intan Lestari (Mulia Jakarta) and PT. Mulia Graha Tatalestari (Mulia Bali). We never accept payments to personal accounts under any circumstances.

No. Hotel Mulia will never request payments or deposits to be transferred to a personal bank account or an individual’s name. If you receive such a request, it is a scam; please cease communication and contact the hotel directly via our official website.

You should only proceed with transactions if the bank account name matches our corporate identity. When in doubt, call our official landline or reach out to your designated account manager for verbal verification before transferring any funds.

We never request full credit card details or sensitive PINs through unofficial channels like WhatsApp or social media. All secure payments are handled through our official brand website or verified payment gateways.