Dear Esteemed Guests,
Thank you for your continuous patronage of The Mulia Mulia Resort & Villas – Nusa Dua, Bali & Hotel Mulia Senayan, Jakarta. We highly value the endless support you have extended to us, be it with accommodation, dining, spa or events at our hotel/resort and the trust that you have put us in for your future travel plans or events!
We wish to ensure you that the safety, security, comfort and well-being of our guests, as well as our staff, is of paramount importance, as always.
Travellers who are fully vaccinated and boosted can safely enjoy a tropical getaway with our latest offerings, combining the comfort of luxury accommodations and the beauty of Indonesia.
Mulia is happy to announce that our team has received the COVID-19 vaccines and booster! We strive to create a safe environment for all staff and guests so that you may enjoy your holiday at ease.
If you have booked through a travel agent, online platform or other third parties, kindly contact the provider directly for further assistance.
Mulia understands that Health-Safety-Security (well-being) are the three most important factors, and the main emphasis is on the new stringent - Mulia Safety and Sanitation protocols.
We implement strict regulations and train our staff in good hygiene and cleanliness. Periodic cleaning and disinfecting are conducted regularly throughout the property. The above includes, but is not limited to, high touch point areas such as guest rooms, elevators, door handles, railings, restaurants and kitchens. Our team uses international standard disinfectants to maintain high-quality sanitation and implements the use of Electrostatic Machines with high-intensity disinfection whenever required.
Mulia is committed to providing the best experience to all guests by always welcoming world travellers and diners to our resort/hotel with distinguished and warm hospitality. All guests will still experience the same impeccable service and world-class products that you can expect from Mulia.
Mulia’s staff has to wear masks at all times with a strict practice of self-hygiene. Implementation of safe distancing in public areas is also in place, including protective screens on information/service desks. Guests can use sanitised stationary upon registration. Hand sanitisers would be something guests will conveniently find across the resort with high visibility, including an adaption of a minimum touch approach wherever possible during the stay experience.
Mulia will also extend an enriched program and menus focusing on wellness and immune-boosting to promote a healthy body, mind and spirit. Mulia’s state-of-the-art gym will apply social distancing in all programs. We also conduct daily deep cleaning on all equipment usage and sanitation with medical grade disinfecting solution containing 70% alcohol. The outdoor fitness program will be encouraged with great options for a safer and more fun exercise experience. Frequent tests on pools and tubs ensure they meet safety standards and acceptable chlorine levels for adequate disinfection to eliminate the virus.
All our restaurants adhere to strict guidelines adapting to the new normal by regularly disinfecting all restaurant areas, including tables and chairs, after each meal. We also implement safe food practices as recommended, including installing panes over buffet lines and adapting our food service accordingly.
Mulia partners with internationally qualified suppliers and works closely with trusted hospitals and medical support. We comply with the WHO advisory regarding the current COVID-19 situation.
If an employee appears to be suffering from flu-like symptoms, they shall promptly seek medical attention and remain home until they are free of symptoms. We continuously encourage guests who are unwell to seek medical attention and to avoid public exposure as much as possible. Protocols are in place to help guests get the medical attention they may need, and high sanitation procedures in hotel rooms where guests who become ill are staying.
As the New Normal continues to develop, Mulia is committed to constantly adapting and implementing new and available technology or systems to ensure a safe environment for all staff and guests.
Stay safe, stay inspired and keep the wanderlust alive!