Slide0 background

Spa Etiquette

Spa is a retreat for your body, mind and spirit. For the consideration of others we request you to keep noise to a minimum. Children are not allowed in the Spa unless they are having a treatment or accompanied by an adult. We request that you respect guest’s privacy by speaking softly. Cellular phones and electronic devices are not permitted.

Age Requirements
Spa guests must be a minimum of 16 years old. Please do not leave children under the age of 16 unattended in the Spa area, unless accompanied by a parent / guardian.

Dress Code
For the comfort of our guests we provide shorts, disposable panties, and bathrobes which will be worn during body treatments. These will be made available prior to your treatment. Please be assured that you will be discreetly covered at all times during treatments regardless of what you wear.

Reservation
Advanced reservations prior to your arrival are recommended to secure your preferred date and time of treatment. Reservations for non-resort guests require a credit card to confirm the appointment.

Check-In
Please arrive at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly and a full charge will be applied.

Consultation
Each guest will receive a complimentary consultation to enable us to tailor a personalized service to suit your requirements.

Wellness Suite
Mulia Spa Wellness Suite is available at an additional cost to be matched with your chosen spa treatments. If you wish to choose a Wellness Package already including the Wellness Suite, please ask the Spa team to see the Spa menu and assist you.

Special Amenities
A shower area, towels and locker are provided for your convenience. Locker keys will be available on arrival.

Special Consideration
If you are pregnant you may wish to avoid booking treatments that involve the use of essential oils. Massages or stimulating treatments are not recommended during the first three months of pregnancy. Men are advised to shave at least three hours before facial treatments. If you have high blood pressure, heart condition, allergies or other medical complications, we advise that you consult your doctor before availing of any Spa services. Please inform your therapist of any medical conditions. Please avoid sunbathing, eating a heavy meal, and consuming alcohol prior to treatment, as this may negatively affect your experience.

Smoking and Alcohol
Smoking and the consumption of alcohol within the Spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to or after any Spa treatment.

Cancellation Policy
Please notify Mulia Spa at least 24 hours prior to your scheduled appointment time should you need to change or cancel your reservation to avoid being charged in full for scheduled services. No show will be charged the full amount for missed services.

Valuables
We recommend that no jewellery be worn at the Spa. The management and employees accept no responsibility for the loss of money or valuables of any kind brought into the Spa premises.